FAQ

What items are in stock?

 

With the exception of custom order items, almost all items in the store are regularly stocked.

Cookie G3 Helmet are stocked in 12 different colours and 6 sizes (S-XXL).

Custom order items, such as canopies, containers, jumpsuits, leg pad covers, etc cannot be stocked to due to their custom nature.

In certain cases a product in a particular colour and size combination may not be in stock. When an item or variant is not in stock, the “Add to Cart” button will change to “Pre-Order” and a message displaying the approximate time until the item will be shipped will appear

Please see the shipping policy for more information

How are shipping rates calculated?

In Canada

Free Shipping on order over $100 CAD

 $15 Flat Rate shipping on orders under $100 CAD

International Orders:

Shipping rates are automatically calculated in the shopping cart and checkout page. Rates are calculated by Canada Post based on weight, size and destination.

Free in-store pick-up

Orders can be picked up for free from our Westlock, AB location.

Simply choose either “Local pickup – Westlock” from the shipping options on the cart/checkout page and we’ll contact you to arrange a pick up time.

 If all items are in stock you can pick up your order the same day!

When will my order ship?

Orders of In-Stock items received before 3pm MST will be shipped the same day. Orders received after 3pm MST it will be shipped the next business day. 

A shipping date for Custom Order items will be determined once the order is confirmed by both the customer and the manufacturer. We will contact you with such information as soon as it becomes available to us. An estimated shipping date will be provided on the final invoice. 

Depending on the manufacturer, Pre-Order items may take up upwards of three weeks to ship.

Free in-store pick up from our Westlock, Alberta location. Choose the “Free in-store pick up” option from the shipping options on the checkout page.

What type of payments do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal and Interac E-transfers